Terms & Conditions

Terms & Conditions of Agreement:

• Rooms or packages are subject to availability.
• The Management or Resort Operators or Transportation Company reserves the absolute right to add, delete and make change to the rates, terms and conditions at any time without prior notice.
• The Management or Resort Operators or Transportation Company reserves the right to review rates, package offered and package program at any time without prior notice.
• The entrance fees, surcharges, miscellaneous or incidental charges are excluded unless otherwise specified.
• The Management or Resort Operators or Transportation Company reserve the rights to alter any itinerary, substitute a vehicle or cancel a tour due to bad weather or unforeseen operational condition.
• Any late special request for the Flight ,Land & Boat Transfer, other than the schedule stated above shall be subjected to additional charge. The Management or Resort Operators or Transportation Company reserve the right to reschedule or cancel the transportation departure due to sky , sea and weather condition.
• The Management or Resort Operators or Transportation Company is not responsible to bear any additional cost occurred due to unforeseen circumstances such as bad weather.
• The Management or Resort Operators or Transportation Company reserve the right to change or cancel any portion of the itinerary or change of departure time without the risk of liability due to safety reasons or unforeseen circumstances.
• The passenger is responsible for own consequences of arriving late at the pick up point or check in point.
• The Management or Resort Operators or Transportation Company reserve the right to determine the type of ferry or transport to be used.
• The weather, sky, wind, sea conditions and water visibility is outside or beyond the operator control.
• The risk of damage or lost of personal belongings in the accommodation ,flight , ferry or transport and platform remain with the passenger.
• The activity in tour services that is not been used will not be refunded.
• All tour members taking part in any activities organized by The Management or Resort Operators or Transportation Company shall do so at their own risk. The Management or Resort Operators or Transportation Company shall not responsible for any losses or injury sustained by anyone. All tour members are advised to insure themselves against injuries and loss of personal belongings.
• The Management or Resort Operators or Transportation Company accept no liability for losses incurred due to failure to connect with other services management and cannot be held liable for lost of baggage or personal items, illness, injury, or death resulting from activities in which are beyond our control.
• The Management or Resort Operators or Transportation Company reserves the right to remove any tour members whose conduct / behavior is detrimental to the management or resort operators or to The Management or Resort Operators or Transportation Company’s  other guest.
• The Management or Resort Operators or Transportation Company is not responsible for any difficulties which might arise should your guest is caught for any action against Government rules and laws.
• Guest is responsible to bear any additional cost besides those stated in the package and no credit facilities will be given.
• The Management or Resort Operators or Transportation Company’s reserves the right to inform any last minute closed out date by giving prior notice.
• A confirmation booking is valid for travel on departure date and name specified only.
• No change in name is allowed.
• The Management or Resort Operators or Transportation Company are not liable for any wrong or incomplete disclosure of name and passport number in the booking.
• Upon confirmation of booking, deposit 50% or full payment is required. Base on the resort requirement.
• Full payment must be settled at least 4 weeks or earlier before tour departure. Base on resort requirement.
• In case of cancellation, no show or reduce rooms, the deposit or full payment will be forfeited automatically.
• Cancellation is non refundable in full or in part. There shall be no refund of any deposit.
• In the event our hotels are running a very high occupancy, early reconfirmation of bookings may be required and is subject to the discretion of The Management or Resort Operators or Transportation Company。
• Guest / Group must check in with the original travel voucher that is issued after full payment.
• Payment can be made by Cash or Bank Transfer.
• Please note that cheque payment will only be accepted if received not less than 3 working days before arrival date.
• Seasonality please refer to the seasonal chart
• All rates quoted are Nett pricing and non – commissionable.
• All transaction is deals in Malaysia Ringgit.
• No Travel Insurance coverage. Customer advice to purchase with insurance company.
• The Management or Resort Operators or Transportation Company is not responsible to bear any additional cost occurred due to unforeseen circumstances such as war, terrorism, strikes,riot , nature disaster , virus , pandemic or Enforcement Movement Control by Local or Visit Country Government.